2 Key Insights to Learn from Singapore Telecommunications Limited’s Management

Singapore Telecommunications Limited (SGX: Z74) is the largest listed company in Singapore. It is also the largest player among the trio of telecommunications services providers in Singapore (the other two are M1 Ltd (SGX:B2F) and StarHub Ltd (SGX:CC3)).

Given Singtel’s heft, there might be things investors can learn from its management team. Recently, Singtel’s chief corporate officer, Jeann Low, gave an interview. I had picked out two key insights that may be useful for investors:

1. The importance of teamwork

“It’s not about my individual contributions to the Group. In Singtel, we operate as a team. We always talk about building a star team, rather than a team of individual stars”

Low stressed the importance of teamwork at Singtel.

This could be important as Singtel has businesses that extend far beyond Singapore’s shores; it has stakes in telecommunications firms in Thailand, India, Indonesia, Philippines, and Australia. Singtel’s offerings also include cybersecurity services, mobile video streaming services, and more.

2. Focusing on customers

“Customer-centricity is important. At the end of the day, it is the customer who pays our bills.”

Another key thing Singtel holds in high regard is customer-centricity.

Singtel serves both consumers and enterprise customers. Low highlighted the importance of customers by noting that it is the latter who pays the bills for the company. If Singtel is able to keep hold of its mobile subscribers, for instance, this provides a valuable revenue stream and cash flow for the telco to reinvest in the business or pay out dividends.

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The information provided is for general information purposes only and is not intended to be personalised investment or financial advice. Motley Fool Singapore contributor Chin Hui Leong doesn't own shares in any company mentioned.