4 Key Insights to Learn From StarHub Ltd’s Management

StarHub Ltd (SGX: CC3) is the second biggest player among the big trio in Singapore’s telecommunications industry, the others being Singapore Telecommunications Limited (SGX: Z74) and M1 Ltd (SGX: B2F)

Last year, StarHub had made a few notable moves to refresh its management team.

Tan Guong Ching, the Chairman of the board, retired in July 2015. He was replaced by Steven Terrell Clontz. During the same month, StarHub also brought in Howie Lau as its new chief marketing officer and Dennis Chia as chief financial officer.

Chia was featured recently in an interview series. There might be things we can learn from this relatively new member of StarHub’s management team. From the interview, I picked out four key insights that may be useful for investors.

1. Forming the right teamclick here

2. The importance of peopleclick here

3. Taking calculated risks

“It’s all about daring to dream, the willingness to take a leap of faith. It doesn’t mean you do anything in haste, but after careful evaluation, with some facts in hand, you make a decision, rather than waiting to be 100% certain.

The world won’t wait for you, and certainly not your competitors.”

Chia believes in taking calculated risks. In fact, he encourages his staff to take leaps of faith. This could be important given what StarHub could face in the future.

For instance, it may not possible to be 100% certain that the competitive landscape for cable TV will continue in its current form in the future. It is possible that over-the-top TV services like Netflix will be the preferred mode of media consumption for StarHub’s existing cable TV customers.

In an uncertain environment, it could be important for StarHub to take risks, analyse the results, and keep iterating.

4. Giving your best shot

“It’s good to plan, but it’s not the end of the world if things do not go according to plan, because they seldom do anyway. You need to make the best of it, give it your best shot, and don’t look back.”

Chia believes that we should plan and give our best shot at the plan.

However, he is also cognizant of the possibility that not all plans will work out in the real world. So, if the plan fails, he believes that we should keep moving ahead and not look back.

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The information provided is for general information purposes only and is not intended to be personalised investment or financial advice. Motley Fool Singapore contributor Chin Hui Leong owns shares in Netflix.