I had picked out two key insights from the interview that may be useful for investors.
As a brief background, ISEC Healthcare provides specialist medical eye-care services out of four locations in Singapore and Malaysia. With that, here are the learning points.
Company with a purpose
“Growing up, Dr Lee Hung Ming remembers holding his grandmother’s hand and leading her around the house because she could not see.
“It was acute glaucoma. She turned blind first in one eye, and two weeks later, became blind in the other eye. She spent the next 40 years of her life in total darkness,” he recalled.
From her experience, Lee began to grasp the depths of anguish that accompany the loss of sight.
“Since then, I wanted to be a doctor, to specialise in ophthalmology. Of the five human senses, this is the most important. Once you lose your vision, you lose your bridge of communication to the world, and your independence.””
In this segment, Lee recounted a personal story on why he chose to be in the medical eye care business. Clearly, his experience with his grandmother left an impression, which may have provided a strong sense of purpose in forging forward in this business.
ISEC Healthcare seeks to provide compassionate eye care at affordable prices in Asia.
A keen focus on the customer
“”I am excited about new technologies, but the welfare of my patients will always come first…
…The satisfaction I get is a daily one. It’s really amazing to see a smile on the face of your patient after a successful operation, and they sometimes tell me: ‘Doctor, I can see your wrinkles clearly now’,” chortled Lee, whose youthful mien belies his age.”
In these few sentences, Lee highlighted his main business focus and that is, his customers. As new technologies emerge, Lee does not chase them merely for the sake of using something new and fancy – his focus is on making sure his customers receive better and safer eye care.
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The information provided is for general information purposes only and is not intended to be personalised investment or financial advice. Motley Fool Singapore contributor Chin Hui Leong doesn’t own shares in any companies mentioned.